Medtronic Customer Experience Tools
A collection of content and tools to support the development of a better customer experience.
After several acquisitions and a merger, the global healthcare leader found themselves with a fragmented customer experience. Medtronic's new online Customer Experience Center gets designers across the organization on the same page by providing robust, customer-centric guidance from brief through delivery. Best practices from Medtronic's digital, facilities, and brand teams are standardized and shared, along with net-new content such as audience profiles, digital design toolkits and design systems. The Customer Experience Center is evidence that with the right partnerships and resources, even the largest organizations can create coherence and continuity for their customers.
